Edited on 17 april 2019
DewyCreations cares a lot about your privacy. DewyCreations therefore will only process data that is needed for (improving) our services. We handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
About processing your data
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Webhosting and e-mail
We purchase web hosting and email services from Neostrada. Neostrada processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. Neostrada has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Neostrada is obliged to observe secrecy under the agreement.
Our website uses Neostrada and Mailerlite, third parties that handle the e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through Neostrada's servers using Mailerlite. Neostrada and Mailerlite will never use your name and email address for their own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website.
We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than permitted by law.
We use Billink B.V. to handle (part of) the payments in our webshop. The personal data and/or company data that www.dewyvenerius.com , dewyvenerius.nl and dewycreations.com that you provide in the context of an order that uses postpay, are provided by Billink B.V. – or by third parties to whom the claims have been assigned (transferred) are used, among other things, for:
a) risk analyzes and creditworthiness testing in order to avoid over-crediting;
b) ensuring that the communication, administration, customer relationship management, invoicing and collection of claims arising from the post-payment service proceed in a correct manner;
c) the prevention, detection and combating of fraud or irregularities;
d) Approaching consumers for (direct) marketing purposes. For a complete overview of the processing that takes place when paying afterwards, we refer you to the Privacy Statement of the provider you have chosen.
Shipment and logistics
When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL, its cooperation partners and international shipping companies to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL, its cooperation partners and international shipping companies. PostNL, its cooperation partners and international shipping companies only use this data for the purpose of executing the agreement. In the event that PostNL engages subcontractors or cooperation partners, PostNL will also make your data available to these parties.
Invoicing and accounting
We use your data to keep track of our administration and accounting. This data is used for the administration of sales invoices. Your personal data is protected. DewyCreations has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. DewyCreations is bound to secrecy and will treat your data confidentially. DewyCreations does not use your personal data for purposes other than those described above.
Purpose of data processing
Algemeen doel van de verwerking
We only use your data for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time – other than at your request – we will ask you for explicit permission for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and DewyCreations or an oath or legal obligation.
Automatically collected data.
In addition to the collected data, DewyCreations also uses automatically generated data for analytical and statistical purposes.
This data is used for the improvement of our services.
Cooperation in tax and criminal investigations
In some cases, on the basis of a legal obligation, you may be obliged to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Storage periods of your data
We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, any employees no longer have access to your client profile and documents that we have produced as a result of your assignment
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you adjusted. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us
Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to transferability
U heeft altijd het recht om de gegevens die wij (laten) verwerken en die betrekking hebben op uw persoon of daartoe herleidbaar zijn, door een andere partij te laten uitvoeren. U kunt een verzoek met die strekking doen aan onze contactpersoon voor privacyzaken. U ontvangt dan binnen 30 dagen een reactie op uw verzoek. Als uw verzoek wordt ingewilligd sturen wij u op het bij ons bekende e-mailadres afschriften of kopieën van alle gegevens over u die wij hebben verwerkt of in opdracht van ons door andere verwerkers of derden zijn verwerkt. Naar alle waarschijnlijkheid kan DewyCreations in een dergelijk geval de dienstverlening niet langer voortzetten, omdat de veilige koppeling van databestanden dan niet langer kan worden gegarandeerd.
Recht van bezwaar en overige rechten
You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to it, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, DewyCreations can no longer continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Please contact us at the contact page.