Return Policy of dewyvenerius.com and dewycreations.com
Edited on 17 april 2019
Summary of the return conditions as stated in the Terms & Conditions.
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. By cancellation of your order, you will be credited the full order amount including shipping costs (at the lowest shipping rate avaialble).
During the reflection period, you will handle the product and packaging with care. You will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. You may only handle and inspect the product as you would be allowed to do in a store.
Costs for returning goods
You need to pay for the shipping costs which apply for sending the goods back to the address of DewyCreations.
Right of Withdrawal
If you make use of your right of withdrawal, as stated in our Terms & Conditionsthe product will be returned to DewyCreations with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at: firstname.lastname@example.org. Use the witdrawal form.
Refund of your order amount
DewyCreations will refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order. Such at the discretion of DewyCreations
Products which cannot be returned:
- Products manufactured to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
- Textile products that have been used or washed after receipt of the order.
A broad list with items whch are not accepted for returns can you find here: Terms & Conditions.